Given the nature of pre-order items, we are unable to provide a refund on such orders. If you would like to make a change (e.g. colour, nib size), please get in touch and we will try our best to accommodate the change depending on stock availability.
Any other items in the order will be shipped once the pre-order item is available. If you place an order for multiple pre-order items, we will ship the order when all your items are ready.